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| | | Company | Prochef |  | | Contact | Mr Peris Thomas | | Address | PO Box 703
Altrincham
Cheshire
England
WA15 5AJ (MAP)
| | Telephone | 0845 3700 366 | | | | Email | | | Website | www.prochef.co.uk | | | The Prochef Story
Prochef was founded in 1996, and is situated in the shadows of the mountain peaks of Snowdonia, on the Island of Anglesey (or Yns Mon as it is known locally). We produce a wide range of innovative cooking appliances in our modern custom built factory, that houses not only our production and development departments, but also the team of people who look after our customers.
Ambition
All great ambitions have humble beginnings, and ours was born in a small workshop and a wooden model. The founder of Prochef, Peris Thomas, had a belief (and still has it), that consumers were often neglected by big multinational companies who simply sold them a mass produced Homogeneous oven, that was designed the way it was, simply to improve productivity. Why not listen to what British customers wanted, and make an oven that not only represented great value, but looked and performed the way you wanted it to look and perform.
Cooking products are at the heart of the kitchen and an integral part of our lives, and yet for decades no significant advancements have been made to improve their reliability or performance. Prochef set about finding out what was wanted through extensive research and building these requirements into a series of ideas for products, employing the latest technology and manufacturing methods, but retaining some character, giving great value, and most importantly offering real improvements over what was available.
Quality
Fundamental to reaching our ambition is quality. It is our belief that Factories producing millions of ovens a year and the consequent dehumaninsing of the employees, is in itself detrimental to quality. We at Prochef work in small teams who are focused on constant improvement and ensuring the product we are making meets our own expectations as a consumer. This attention to detail is reflected from the initial design right through to manufacture.
Components are of the highest standards and are selected for their performance and reliability. All products are built to stringent safety standards which not only meet , but in many cases exceed, present standards and legislation. Every product goes through an electrical and visual check before it is cleaned and signed off by the person who has assembled it.
Practical but Elegant
Prochef have high design principals which remain a core value in the company. Good designs, refined innovation and the most appropriate use of technology without complication are key. All Prochef products are designed to look as good as they cook.
Customer Care
At Prochef the quality of our customer care is just as important to us as the quality of our products. Each product goes through a rigorous quality procedure at our custom built factory and is designed to give you many years of service. In addition to the numerous quality and electrical checks the line supervisor signs the quality sticker at the end of the line Each product must be signed off on However occasionally things do go wrong , and, if they do you can feel secure in the knowledge that Prochef have a service network that is nationwide.
Delivery
Any product ordered on the web site will be dispatched to you from stock.
Delivery charges vary depending on weight and location.
Please call us for details.
The Prochef warranty
Your Prochef appliance is guaranteed for one year from the date of purchase. During this period any faults with the product will be repaired free of charge in your home by our service team. The warranty can easily be extended by a further 4 years by completing the appropriate section of the warranty card and returning to the address outlined along with your payment which is as little as �49.00.
As we are a British company spare parts are held here in the UK and can easily be obtained by phoning or ordering over this web site. If an appliance is discontinued we retain functional spare parts for at least 10 years after the date of last manufacture.
We like to think you have chosen the very best equipment for your kitchen and we know if anything were to go wrong you are in safe hands. If you have any customer care questions please do not hesitate to contact us and we will be happy to help. | | | Products and Services | | Prochef is a SelfBuild supplier | | Electrical Wholesalers | | Heating Equipment - Sales And Service | | Kitchens | | | Regions Serviced | | England - East Midlands | | England - Eastern | | England - London | | England - Merseyside | | England - North East | | England - North West | | Scotland | | England - South East | | England - South West | | Wales | | England - West Midlands | | England - Yorkshire The Humber | |
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